Delivery Receive Guarantee Services
FREQUENTLY ASKED QUESTIONS
Store information and operations
We are located in Desa Cemerlang.
Our opening hours are 9am to 10pm.
Payment methods and invoices
TouchNGo (TNG)/e-wallet QR code, bank transfer, cash on delivery (COD).
Standard payment terms are cash terms, for credit terms we typically offer 7/15/30 days, credit application subject to approval.
Orders and Inventory
No, free shipping is available.
You can stay informed about upcoming promotions and discounts by staying in touch with the Hongyun ordering system.
Android:
https://play.google.com/store/apps/details?id=com.hongyun&pli=1
IOS:
https://apps.apple.com/us/app/hongyun-vege-fruits/id6447253627
Yes, we do offer pre-order options for items that are temporarily out of stock. All you have to do is contact customer service via WhatsApp to book.
New customers need to contact customer service to open an account before placing orders normally.
Application teaching:
https://youtu.be/oWJozOSZw6Q
In the “remark” section of the order, specify the desired packaging or bundling method, such as “Please package the items” or “Please bundle the items.”
In the “remark” section of the order, indicate the required packaging weight, for example, “Packaging weight: X kg.”
Enter the total quantity required in the “QTY” (quantity) section of the order.
Yes, you can specify the desired packaging or bundling method in the order.
Delivery and Service
Hongyun provides free shipping service and helps you deliver it to your door! Currently covering Johor Bahru and Singapore.
Can. You just need to clearly tell the staff your request via WhatsApp.
On the “PLACE ORDER” page, uncheck “USE DEFAULT DELIVERY TIME,” then select the desired delivery date.
On the “PLACE ORDER” page, uncheck “USE DEFAULT DELIVERY TIME,” then click on the date to choose the desired delivery date.
On the “PLACE ORDER” page, simply uncheck “USE DEFAULT DELIVERY TIME” to cancel the default delivery time.
Uncheck “USE DEFAULT DELIVERY TIME,” then click on the desired date to select a specific delivery date.
Make sure to uncheck “USE DEFAULT DELIVERY TIME” and select a suitable delivery date to ensure the order is delivered on time.
Prices and Discounts
One of Hongyun’s tenets is to provide fair prices and launch new discounts from time to time to provide consumers with more high-quality products. Hope everyone has a happy shopping!
Product Information
Vegetables, fruits, processed foods, sauces/seasonings, dry food, seafood, frozen foods.
We meticulously select through a variety of channels.
Yes. If you don’t have the specific item you want, you are welcome to contact our customer service team in advance to place an order.
Promotions and Specials
During important festivals, we will regularly launch promotional activities to give back to consumers who support Hongyun.
Customer Service and Complaints Handling
If the goods are damaged during transportation or after receipt, please contact customer service. Claims more than three days overdue will not be accepted.
Hongyun will accept complaints, investigate and implement remedial measures, and make improvements to avoid similar problems from happening again.
Customized services
Yes. Customers can choose the vegetable cutting method or packaging method according to their own requirements.
We value your feedback and your opinions will help us continue to improve and provide consumers with a better shopping experience.
Thank you for your support!
Make grocery shopping easy and fun with our APP.
Download now and start shopping online today!
Make grocery shopping easy and fun with our APP.
Download now and start shopping online today!
VARIOUS SELECTION
PACKING SOLUTION
TIMELY DELIVERY
